Elite Triathlon Online

Exchanging Items

We believe in the products we sell and only stock items we trust to be of excellent quality and should last with normal use.

We personally inspect items upon dispatch and we would not send an item we believe not to meet our stringent standards. We provide protection to our customers under normal manufacturer's warranty (where applicable).

We provide exchange of goods within 14 days of purchase with original purchase receipt. If you are unhappy with your purchase for any reason and you would like to return your item for an exchange, please email or telephone us so that we may provide you with a tracking number in order to facilitate an exchange. The goods will be accepted for exchange only in original packaging with the receipt. The customer will incure any additional shipping costs.

Refunds

At Elite Triathlon Online we follow the refund policy as governed by the laws applicable in the state of Victoria (Australia). Please choose carefully as we do not give refunds if you simply change your mind or make a wrong decision. We are required by law to give a refund if the product is faulty, wrongly described, different from a sample shown to you or the product does not do what it is supposed to do. Please retain your receipt for proof of purchase.

Out of Stock Items

We try to have our complete range in stock at all times. However, occasionally an item may be temporarily out of stock or completely sold out. In this instance you will be notified with full details, and asked for alternative instructions. Your credit card will not be charged until all matters have been resolved to your satisfaction.

Elite Triathlon Online does not accept liability, whether for direct, indirect or consequential loss or damage, arising due to any delay in delivery of the products or any failure to deliver the products ordered by you for whatever reason. GST is included in all pricing.