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How do I contact Elite Triathlon Online?


If you are contacting us about an order you have already placed, please email us via

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If you query is not about an existing order please email us via

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We aim to respond to all queries as quickly and as thoroughly as possible.

Otherwise address any correspondence to our registered office address, which is:

Elite Triathlon Online
8 Attercliffe Ave,
Pascoe Vale 3044
Melbourne
Australia

Phone: +61 3 9355 7885


There are no facilities for customer personal collections at this address. Please do not attempt to collect an order as you will be turned away which may cause offence.  There is a shop front facility available at our warehouse, however only point of sale orders will be accepted.

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International Customers


Elite Triathlon Online currently ships only within Australia

Have Elite Triathlon Online received my email?


When you first email This e-mail address is being protected from spambots. You need JavaScript enabled to view it you will receive an automated reply with our current lead time for replying to emails.

If you do not receive this message it means that we have not received the email correctly and this is probably because your email has been blocked by our spam filter.

  • If you have emailed us for the first time and not received a reply within 72 hours please try the following:

    • Ensure the email address you are sending to is This e-mail address is being protected from spambots. You need JavaScript enabled to view it
    • Use the subject line: Contacting Elite Triathlon Online [and the order number if you have one]
    • In the email use only the text: Please contact me
    • Do not include any attachments

Following these steps should ensure your email is successfully received. We will then get back to as soon as possible and will deal with your enquiry.

Please note,

  • You will only receive the confirmation message when you first initiate an email with us.
  • You will not receive the confirmation message when you are replying to emails we have sent you.
  • Once you have either received an automated reply or a reply from one of our customer service advisors subsequent emails in the same reply-chain should always be received successfully.

What if I have a complaint about Elite Triathlon Online?

We've put our heart and soul into Elite Triathlon Online and we will not allow you to become dissatisfied with us. If you have any complaint, criticism or concern about any service provided by Elite Triathlon Online, just contact us at the address above or preferably email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

We will acknowledge your concern within 3 working day and offer a resolution within one week.